I hired this company which goes by several names (JaxScape Lawn & Landscape, JaxScape Lawn Care, Jax Lawn) the owners name is Scott (don't know his last name)
He came out (sept 10, we talk for over an hour in detail on what I wanted and what I could expect from his company. He told me that they will cut, *** whack, *** eat, edge, blow out( the Islands, driveway, screen enclosure, walkway, street and a little fenced in area) trim hedges, blow leaves off my roof (once a month), replant border grass where and when needed, put some stuff down to take care of the ants, and lay groundcover. prune smaller trees and clean the mess for $75.00 a week. He said they needed 2 weeks up front which I paid in cash.
When they came on a Friday (sept14th) I gave him an extra $40 in cash to rent a timer for the ground cover, that he was to come back on Monday and put down and trim hedges as well (he never came).
I asked him why the ground cover was not done or the hedges. He stated it was to hot to lay the ground cover and they forgot the ladder. Ok they are new, I will work with them. He came back the next Friday (Sept 21st) They cut the grass and blew out the Islands, driveway, but not the enclosure or fenced in area. They only cut the sides of my hedges and took hedges down on my neighbors side all the way to the fence( which shouldn't have been done, Looked awful as you can see) We also discussed before he started that I wanted the border grass to remain in the back. Now in 2 big spots it is completely gone, I asked him about it when I returned he said it’s his fault he didn't even think about it. Ok, I guess easy mistake, but its gonna a take while. It was really long and thick and now nothing,
They didn't trim the top of the hedges again because they needed a ladder and they didn't bring one. They said they be back on Monday with the ladder (they never showed).
On Friday the 28th they showed up with a ladder they were supposed to round the tops of the hedges. They rounded my side but not the side that faces the neighbors. They did not clear the leaves from the roof (as I had been told for 3 weeks now)
They were roughly here 35mins again said they would return Monday (Oct1) to do more work on the yard.
That Monday it rained (I understand that he can't control the rain) On Tuesday when I was made aware of the mess that was left in my neighbor’s yard the Friday before. I text his Assistant Tami Hans to let her know this was unacceptable for $75.00 a week.
I said I am getting $45 (which I really got like $35 a week service)instead of the $75 worth.
She said they would refund me the $40 for the rental because when when people start yelling we just walk away because its not that serious. You are not our only customer.
I was just saying this was unacceptable and this needs to be fix, I have already paid for this service to be done or refund me some from the previous week.
She said No. I said that I would be contacting different media groups, BBB (although I now see they are not a part of the BBB) and the IRS. She started firing back some unprofessional texts. I asked when I can expect my refund and she said I am now on the back burner, she will not give me a time because people who yell (which I did not, seeing this was all through text) and threaten us with the IRS, I get put on the back burner. I actually didn't have much info on the company itself, so I called the number to make sure I had the right company.
The owner Scott picked up, I asked him what was going on he said I was being a *** lus a few other choice words) and that would not be getting any money back.
I have pictures of my yard and of text messages sent back and forth, but I have reached my limit on how many I can put up here.
JaxScape Lawn and Landscape should not be hired they have no integrity and one the most unprofessional companies I have ever worked with.
Also is it a threat if you file a report with the Federal Trade Commission, sent a report to Ripoff, sent in form 14242 to the IRS, Making this one and then a google review? Once I do my google review, I am done with this horribly incompetent company.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
I didn't like:
Pretty much everything.